Yes, we required to have a customer id, to have a better control for your tickets request.
We count with 2 types of tickets. • Incidents • Requests
Incident it’s a problem with a device, application or a webpage.
Request it’s a setup for a new computer, printer, all in one, scanner, security camera or a brand-new web page.
Our priority it’s your satisfaction, our turnaround time is 2 Business Days .
Yes, you need to go Ticket Status, fill up your ticket number and see updates of your ticket.